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DEFINITIONS
“Online shoppers” refers to our customers who buy goods from us online over the “we”, “us” and “our” refers to Roma Gold.
“You” refers to you, our customer, who buys from us online.
1. GENERAL
These are the terms and conditions that apply when you visit our website to buy goods from us (“Online Shopping Terms”).
2. ACCEPTANCE
When you buy goods from us, you agree to and accept all our terms and conditions.
3.YOUR ONLINE PROFILE
3.1 When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and choosing a password. You will be asked for your credentials (your user name and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile. Please refer to our Privacy Statement for more information on how we process your personal data.
3.2 Wholesale clients who have proof of business and meet the requirements to purchase on the wholesale price structure will be required to register with the office and login to access the wholesale price structure.
4. GOODS AND PRICING
4.1 Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
4.3 Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites.
4.4 Orders: Your transaction will only be completed and you will become the owner of the goods:
• once we receive payment from you, and
• when the goods that you have ordered have been delivered to you (or when you have collected the goods).
Once this happens, the transaction is complete and you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, incorrect price or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any other loss or claim relating to a transaction based on any error.
5. DELIVERY, COLLECTION AND STORAGE
5.1 Delivery fee
We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. Express and overnight express deliveries are not available for certain outlying and remote areas.
5.2 Delivery period
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order. We will try to deliver all the goods in your order at the same time, but please some goods may not be available at the time of dispatch, particularly during sale periods and high demand periods like Christmas and Black Friday. Orders requiring ring sizing may take up to five additional business days to complete.
5.3 Stock availability
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
5.4 Accepting your delivery
If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver’s licence). This is to confirm that the goods have been received.
5.5 Inspecting the goods
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition.
5.6 Courier
We make use of courier services to deliver the goods to you. We are not liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.
6. RETURNS AND GENERAL WARRANTIES
6.1 If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 14 (fourteen) days of the date that it is delivered to you or collected by you. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice. If you received the goods as a gift, the delivery note is still required. You cannot return goods if they have been engraved, sized, taken apart or altered.
For hygiene reasons we do not accept return jewellery used for piercings. You will not be entitled to a refund or exchange of personalised, resized, engraved, repaired or altered goods.
6.2 Incorrect items delivered
Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website,
• Notify us as immediately and we will collect the goods from you at no charge.
You can then choose if we should deliver the correct goods to you as soon as possible (if available), or issue you with a refund (using the same method of payment you originally used for the purchase).
6.3 You may return the goods at no additional charge. If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.
6.4 We will refund you in full, minus delivery charges (if applicable), if you meet all the requirements above. If you have received the goods as a gift or if you do not have the original delivery note, invoice or returns form, a refund is not available to you and we will in our sole and absolute discretion decide whether to allow you to exchange the item for goods of the same value.
6.5 If goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 6 (six) months from the date of purchase, provided that the goods have been used for their intended purpose and they have not been altered in any way. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:
6.6. the goods were exposed to damp or water, misuse, abuse, or chemicals that cause the metal to discolour
6.7. the goods are not defective or not affected by quality issues, we will refuse to refund you or accept return of these goods.
6.8 Leather and wood inlay product are unique and might have markings, small cracks and live edges which form part of the characteristics of the product. These natural characteristics will not be regarded as defects. Leather bracelets should not be exposed to water.
6.9 The diamonds in jewellery sold by us do not fund violence. We support the Kimberley Process, which is an international process that ensures trade in diamonds do not fund violence.
7. CANCELLATIONS
You may in certain instances cancel your order. You can cancel your order before it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email or cell number you used when you placed the order, and your order number, into the form at the bottom of the site. If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee. We can only process refunds once we have confirmed that the goods have been returned to our office. If cancellation of an order is initiated by us, no cancellation fees will be payable.
8. PAYMENT
8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our website using your credit card details) is safe and secure.
8.2 In the event that you return goods, it will take up to 10 working days to process a refund and for it to reflect on your account
9. GENERAL
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you
